I ship via UPS.  I’m currently based in Los Angeles and offer worldwide shipping. Please note: Duties and taxes for international orders are the responsibility of the recipient and are due upon delivery. I am not responsible for delays caused by customs. Shipping Time In-stock items: Ship within 3–5 business days Custom pieces: Approximately 4–6 weeks to complete You’ll receive a tracking number via email once your order is on its way. Shipping Rates Shipping rates are calculated at checkout through UPS. Options available for UPS ground, 2-day, and international shipping. FREE SHIPPING ON ORDERS OVER $200.

All items are final sale. Once an order is placed, it cannot be changed or canceled. Please review your order carefully before checking out. Due to the nature of ceramics, I do not accept returns or exchanges.

My pieces are not meant to be perfect. Glaze irregularities and surface texture naturally occur due to how underglaze reacts with a clear top glaze. Every item is handmade by me in Los Angeles using traditional wheel-throwing and hand-building techniques. Slight variations in color, shape, and texture are both expected and celebrated.

If your piece arrives damaged, please contact me within 3 days of delivery. Please include: Clear photos of the damaged item Clear photos of the shipping box and packaging I’ll be happy to offer a replacement or issue a refund once the claim is reviewed.

All functional kitchen items are microwave and dishwasher-safe, but I always recommend hand washing to extend the life of your piece. Please avoid sudden temperature changes, as ceramics can crack due to thermal shock.

All made-to-order and custom pieces take approximately 4–6 weeks to complete. Once your order is ready to ship, you’ll receive a separate email with tracking information. If your order exceeds the 6-week timeframe, please feel free to reach out via email ashley@sistersclayncakes.com.

For wholesale or bulk order inquiries, please email me at info@sistersclay.com.

As a small, one-person business, I do my best to respond to all inquiries as quickly as possible. Please allow up to 3 business days for a reply.  Thank you so much for your patience and understanding — I’m truly grateful for your support <3